FMCG – Food Manufacturing / Food Production Skilled Migrant Talent

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Candidate Name: Mukul R (322)

Industry: FMCG: Operations Manager (Hospitality / F&B) | Quality Assurance Manager / Advisor | Food Safety & Compliance | Production Supervisor (Food Manufacturing)

Immigration Status: Visa currently waiting on confirmation of a job offer to complete Visa

Professional Summary

Highly accomplished Operations and Quality Assurance professional with 7+ years of experience across hospitality, food manufacturing, and high-volume F&B environments. Mukul’s experience is strongly aligned with the hospitality sector, particularly through strategic and operational work with ITC Hotels and associated restaurant operations.

He brings a unique combination of hospitality operations leadership and quality assurance expertise, with proven success in managing large-scale operations, enhancing guest experience, and implementing robust food safety and quality systems (HACCP, GMP, ISO standards). He specialises in driving operational excellence, improving profitability, and delivering consistent product and service quality in fast-paced environments.

Core Strengths

  • Hospitality & F&B Operations Management
  • Quality Assurance & Food Safety Systems (HACCP, GMP)
  • Pre-opening, Concept Development & Service Design
  • SOP Development & Process Standardisation
  • P&L Management & Cost Optimisation
  • Team Leadership & Workforce Management (150+ staff)
  • Audit & Compliance Management
  • Lean Six Sigma & Continuous Improvement
  • Customer Experience & Service Excellence

Key Achievements

  • Successfully repositioned a luxury hospitality property to premium operational standards
  • Led pre-opening and launch of banquet and café operations
  • Managed high-volume operations generating up to ₹3 crore monthly revenue
  • Improved audit compliance from 72% to 94%
  • Reduced food waste by 30% through process optimisation
  • Delivered digital transformation of QA systems, reducing admin workload by 75%

Relevant Experience

ITC Welcom Hotel (Luxury Hospitality Project), India

Operations & Strategy Consultant

  • Led the repositioning of ITC Welcom Hotel into a luxury property, aligning operations, service standards, and guest experience with premium hospitality benchmarks
  • Spearheaded the pre-opening and launch of the banquet division, including concept planning, service design, and revenue-focused execution
  • Conceptualised and executed the launch of “DEL ONE” coffee shop, including menu engineering, pricing strategy, and customer experience design
  • Collaborated closely with the CEO and asset management teams to drive strategic decisions on positioning, operational excellence, and profitability

Head of Operations – Balanced Brands Pvt Ltd (India)

  • Led end-to-end operations across production, retail, and supply chain within a high-volume F&B environment
  • Managed 150+ staff and drove monthly revenues up to ₹3 crore during peak periods
  • Improved operational efficiency, reduced wastage, and strengthened profitability

Quality Assurance Manager – Frosty by Hurry Mirrch Pvt Ltd

  • Strengthened HACCP, GMP, and audit systems, improving compliance to 94%
  • Led food safety training and built a strong quality culture across teams
  • Reduced waste and improved process efficiency using Lean Six Sigma

Qualifications

  • Master of Engineering Management – University of Leicester (NZQA Level 9)
  • Bachelor of Technology (Electronics & Communication Engineering)

Certifications

  • Lean Six Sigma Green Belt
  • HACCP Lead Auditor (Food Manufacturing)
  • GMP Certification

Mukul is best positioned for roles within hospitality, food manufacturing, and food production environments, where he can leverage his combined expertise in operations leadership and quality assurance to drive efficiency, compliance, and customer satisfaction.

Mukul offers a rare blend of:

  • Luxury hospitality exposure (ITC Hotels)
  • Strong food safety & compliance expertise
  • Proven operational leadership at scale

Making him an excellent fit for New Zealand employers seeking professionals who can balance quality, compliance, and commercial performance in hospitality and food-related industries.